91 7690088449 
momstouch022@gmail.com
Refund & Exchange Policy
At Moms Touch, we are committed to ensuring your satisfaction with every purchase. Please read our refund and exchange policy carefully to understand your rights and obligations when seeking a refund or exchange.
Refund Policy
- We do not accept returns or exchanges for opened or used products due to hygiene and safety reasons.
- Refunds will only be considered under the following circumstances:
- If you receive a damaged or defective product, please contact our customer care team at momstouch022@gmail.com within 24 hours of delivery, providing supporting images or videos of the issue.
- If the product packaging is visibly damaged or broken upon delivery, please document it with images or videos and notify us immediately.
- Requests for refunds must be made within 7 days of the delivery date.
- All refund requests are subject to evaluation by the Moms Touch team.
- We are not liable for damages caused by negligence, improper use, or incorrect application of the product after delivery.
- Refunds are applicable only for regular-priced items. Sale items are not eligible for refunds.
1.1 Non-Refundable Items:
- Personalized or custom-made items.
- Gift cards.
- Items marked as final sale.
1.2 How to Request a Refund:
- Contact our customer service team at momstouch022@gmail.com or +91 7690088449 to initiate the refund process.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return shipping process. Please ensure the items are securely packaged to avoid any damage during transit.
1.3 Processing Refunds:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping costs for the original order are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund.
Exchange Policy
- We offer exchanges for products that are reported damaged or defective within 7 days of delivery.
- To be eligible for an exchange, the product must be in its original condition with packaging and accessories intact.
- Exchanges are applicable only for regular-priced items. Sale items are not eligible for exchanges.
- To initiate an exchange:
- Contact our customer service team at momstouch022@gmail.com to inform them of the exchange request.
- Pack the product securely in its original packaging, including the invoice or receipt.
- Our team will guide you through the next steps and arrange for pick-up or return shipment.
1.1 How to Request an Exchange:
- Contact our customer service team at momstouch022@gmail.com or +91 7690088449 to initiate the exchange process.
- Provide your order number, item(s) you wish to exchange, and the reason for the exchange.
- Specify the new item, size, or color you wish to receive as a replacement.
- Our team will guide you through the return shipping process for the original item and arrange for the shipment of the replacement item.
1.2 Processing Exchanges:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your exchange.
- If approved, we will ship the replacement item to you within 7-10 business days.
- Shipping costs for the original order are non-refundable. The cost of return shipping for the exchange item will be borne by the customer unless the exchange is due to a defect or error on our part.
International Orders & Shipments
- We do not offer exchanges or returns for international orders unless the received goods are damaged or defective.
- For damaged international orders, please contact us at momstouch022@gmail.com within 48 hours of receipt for further assistance.
- For any questions or assistance regarding refunds and exchanges, please contact our customer care team at momstouch022@gmail.com or call us at +91 – 7690088449 (Monday to Saturday, 10:00 AM to 7:00 PM). We are here to ensure your shopping experience with Moms Touch is pleasant and satisfactory.